8 Things We Do Better

Specializing in IT Consulting, Computer Support and Network Services for small business owners throughout Northern and West Michigan

  1. Our Help Desk handles your needs promptly. Our Help Desk is your first line of support, with friendly folks answering the phone or an email message ready to be of service. The team of experienced technicians at our Ready Desk will address your computer support problem immediately or call you back promptly. If it can’t be fixed remotely, the Help Desk will dispatch your Dedicated Network Admin as needed and directed by you.
  2. Ultra Speedy Results. When an emergency strikes, we’re on it, in an hour or less. We know you don’t want to waste your valuable time waiting for your computers or network issues to be fixed. That’s where our computer network support services really shine. Our Ready Desk immediate response technicians will be on the job remotely so you – or your staff – aren’t waiting. We’ll get it fixed and keep your staff working.
  3. Services Delivered In Plain English. Whether it’s our Help Desk, or your dedicated admin, or the Project team, we guarantee our services are delivered in PLAIN ENGLISH. No “geek-speak” or “techno-babble” from our bunch, ever. The one language we do speak that does matter: Business. All the time.
  4. We Guarantee Absolute 100% Satisfaction. The total satisfaction you deserve awaits you with our technology services and IT consulting. With our IT management services, nothing will get in the way to make sure you are a happy customer.
  5. Never Pay Extra For Emergency or After-Hours Work. Terrapin Networks is a “Virtual IT Department” – this means we bring a genuine big-company IT Department to your organization, no matter the size. And IT Departments work after hours, and respond to emergencies, as part of their everyday duties. In that spirit we never charge a premium for emergency or after hours support. A true team member, we’ll share your misfortune and never profit from touch times.
  6. We Work With Your Technology. Made a big investment in some custom software (what we call a “Line of Business Application”)? We’ll work with it, handling the “Vendor Management” to keep things running smoothly and protect your investment with no finger-pointing. If it’s part of the IT at your organization, we’ll lead the way, with no disclaimers. That’s what real IT Departments do.
  7. All Projects Completed According to Schedule AND Budget – Guaranteed. As your trusted IT Department partner, we take projects seriously, both for the capital expense they represent and the disruption they can cause staff while the project is being implemented. For this reason, you have our guarantee each IT project will be completed on time and on budget. No surprises!
  8. Accurate and Timely Invoices and Job Reports. Again, no surprises with Terrapin Networks. Invoices are always pre-approved by you. Timely job detail reports show up in your inbox or mailbox when expected. We respect your time and money and have a very thorough and automated system for handling these communications.