Frequently Asked Questions
WHAT DOES YOUR SUBSCRIPTION-BASED FLAT FEE SERVICE “TERRAPIN T-NET” INCLUDE?
Proactive maintenance and monitoring for all covered equipment, operating systems, and applications:
- Patch Management and Service Pack updates
- Antivirus and Anti-spam management, updates and remediation
- Manage backups and restores•Disk and memory optimization
- Manage user accounts
- Manage network and internet connectivity
- Manage Firewalls, Routers and Switches
Remote Help Desk, Onsite Service, and Offsite/Bench Service for all covered equipment, operating systems, and applications:
- Servers, PCs, Laptops, Firewalls, Routers and Switches
- Microsoft Windows 7 and XP Pro Desktop Operating Systems
- Microsoft Office 2003, 2007, and 2010
- Microsoft Windows Server 2003 and 2008
- Microsoft Small Business Server 2003 and 2008
- Microsoft Exchange Server 2003, 2007, and 2010
- Microsoft SQL Server 2000, 2005, and 2008
- And more!
Vendor Management Services: We will manage all of your infrastructure vendors – meaning the phone system and Internet connection, those types of things – allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand. And NEVER any “finger-pointing”!
- Broadband Vendors
- Phone Service Vendors
- Phone Equipment Vendors
- Copier/Fax/Scanner/Document Imaging Vendors
- Line of Business Application Vendors
- Hosted Website/Domain Registration Vendors
SO NO MATTER WHAT HAPPENS IN MY ENVIRONMENT, I’LL NEVER PAY MORE THAN ONE FLAT FEE PER MONTH?
Well, not completely – but close. Examples of items that are not covered under our subscription-based Terrapin T-Net support plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of your subscription, you will always be notified in advance for approval.
Also, depending on your specific agreement, items such as application and web site programming, telephone system support, and data/voice cabling may not be included.
WHAT OTHER SERVICES AND SOLUTIONS DO YOU PROVIDE?
We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:
- Cost-saving Voice and Data T1 and Integrated T1 Solutions
- Productivity-enhancing Voice Over IP services and solutions
- Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of disaster
- Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
HOW CAN I GET MORE INFORMATION AND GET STARTED WITH YOUR SERVICES?
Just give us a call at (877) 815-2100 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with our exclusive 40-Point Terrapin Technology Audit and Assessment. We will examine the results of the assessment and make recommendations to meet your current and future business needs.
SO WHAT’S WITH THE TURTLE? I THOUGHT COMPUTERS WERE SUPPOSED TO BE FAST?
Well, keep in mind that according to the fable the turtle won the race!
The IT world is full of techies running around in 90 different directions with nothing to show for it. Lots of projects started and promises made, but all too often unsatisfactory outcomes are the end results.
The Terrapin Networks team is different: methodical, attentive, and thorough almost to a fault, we get the job done and make sure your business technology “wins the race”.
