Timothy Gillen

CNE / MCP
President & "Virtual" IT Director

Tim is the founder and President of Terrapin Networks. He is our lead IT architect, consultant, and technologist, as well as handling our business development.

Tim serves as a "Virtual" IT Director (or CTO - Chief Technology Officer) for the companies and organizations supported by our Tech Services Team. As the Virtual IT Director he meets with the executive team at an organization to set a proper and realistic strategy to assure the technology at the organization is aligned with the organization’s goals. These strategy sessions include budgeting, planning, and setting an overall roadmap for achieving the technology and business goals the management team lays out.

With a special talent for gathering information and putting it together in common terms that any business leader can understand, Tim has been published in the Traverse City Business News and is a regular guest on WTCM Talk Radio in Traverse City, answering called-in questions on computers and technology.

In 2006, Tim was named the IT Director for the City of Cadillac, Michigan, as part of the City’s privatizing their IT Department to Terrapin Networks.

Tim and his wife, Sue, reside in Traverse City, Michigan and have three grown children. Tim is an amateur astronomer in his spare time and he can never get enough of messing with computers. He and Sue are avid downhill skiers and also enjoy hiking in the Glen Lake area and throughout northern Michigan. Tim is active in the Traverse City Kiwanis Club, Keryx Prison Ministry, and helps out with the football coaching staff at Glen Lake High School.

Chad Pyle

Technology Services Coordinator / Project Coordinator

Chad’s job is to make sure you get the help you need and that tech projects at your organization are done on time and on budget.

Chad coordinates all the facets of our Technology Services: Day-to-Day reactive support (Help Desk); Projects; Managed Services; and ultimately Customer Service and Satisfaction.

Chad has a Bachelor of Science in International Business from Arizona State University, and is constantly working towards new certifications. Chad is adventurous – as any certified Sky Diver should be! He enjoys river riding, canoeing, kayaking, fishing, and basically anything outdoors. Chad enjoys the unique distinction of having not one but three NFL professional football players in his family, including his father who played at Michigan State University and for the Baltimore Colts.

Susan Gillen

Help Desk Coordinator / Business Manager / Marketing Assistant

Sue is commonly your first “point of contact” when you contact Terrapin Networks, as she handles the phones and monitors the Help Desk email and web service requests. If you need it done, Sue will get it to the right person so progress gets made and your staff can keep working.

In addition, Sue has handled the business affairs of Terrapin Networks for many years. Recently she has pitched in helping with our marketing efforts. She has an Associate Degree from Northwestern Michigan College.

Recently Sue achieved Master Gardner status through the MSU Extension Service. She’s had the wonderful experience of building a pond in her own back yard, and word has it she is creating a 10’x6’ mosaic masterpiece – on the side of her house!

Sue and her husband, Tim, reside in Traverse City, Michigan and have three grown children. Sue especially enjoys outdoor physical activities like skiing and hiking, and enjoys using those master gardener skills gardening and landscaping.

Kris Hyde

Network+ / Security+ / MCP
Tech Services Team Leader - Chief Network Engineer
Network Admin Team: Dedicated Network Administrator

Born and raised in Mentor, Ohio, Kris is a Microsoft Certified Professional (MCP) in Windows Server 2003, as well as a CompTIA Network+ Certified Network Engineer and CompTIA Security+ Network Security Expert. His next educational pursuit is the CompTIA Server+, which will go along with his CompTIA A+ cert. He has been in the information technology The Business Technology Authority® Est. 1990 industry for 13 years. Kris is the consummate IT pro, as his loyal and dedicated customers can attest. This guy knows how to do this stuff!

In his role as Tech Services Team Leader, Kris develops the standards and "best practices" followed by our Tech Services Team, as well as providing tech advice to our management team and customers.

With a hobby like gardening, Kris can usually be found digging in the dirt somewhere, especially in his vegetable and flower gardens. Kris enjoys photography and has even been known to climb giant sand dunes just take the perfect picture! Most recently, Kris entered the joys of fatherhood.

Jeremy Wood

Senior Network Engineer
Network Admin Team: Dedicated Network Administrator

Jeremy is Dedicated Network Administrator, specializing in direct account technology and user support for Terrapin Networks' customers. Jeremy has an extensive background in large scale (municipal) wireless networking, and also in ISP services, where he has worked in several capacities, primarily as a network administrator and help desk technician.

Jeremy has an Associate's Degree from Northwestern Michigan College in Computer Information Systems and is a Certified Network Associate for MikroTik routers, and he currently is working to complete his Microsoft Certified Professional (MCP) credentials in Windows Server 2008 and Windows 7.

Jeremy is an avid downhill skier, and lived and skied professionally in Vail, Colorado for many years (we like skiers here!).

Daryl Richardson

MCP / BS-IT
Senior Network Engineer
Network Admin Team: Dedicated Network Administrator

Daryl is on the Network Admin Team, where he is a Dedicated Network Administrator for assigned business accounts. He has a Bachelor of Science degree in Information Technology from Central Michigan University, an Associate of Science degree in electronics from Lansing Community College, and multiple Microsoft Certified Professional (MCP) certs.

Daryl is highly skilled (and certified) in Active Directory, Group Policy Objects (GPO), and Windows Deployment. He has an outstanding way of solving network and user issues quickly and efficiently, seeing the crux of the problem and fixing that, not just the latest symptom.

Daryl comes to us from the IT Department at Hagerty Insurance here in Traverse City. He has also has a great deal of professional experience with Audio Video equipment.

After being raised in the downstate area, Daryl and his wife relocated to Traverse City. They have two small children (and one Beagle!). He loves snowboarding, hiking, biking, and anything including the beach.

Derek Warner

MCSA / CCENT / Network+ / Internet+ / Security+ / A+ / MCP
Senior Network Engineer
Network Admin Team: Dedicated Network Administrator

Derek is a Traverse City native and graduate of the Career Tech Center through the TBAISD and Traverse City West High School. He spent many years in the Washington DC / Maryland / Virginia area doing tech support at the desktop and server/network infrastructure levels for a large real estate concern and later, an even larger construction company. He is highly skilled at network infrastructure and server setups and has just a terrific touch with users.

Derek is a Microsoft Certified Systems Administrator (MCSA); CompTIA Network+, Internet+, Security+, and A+ certifications; Cisco CCNP; he is well on his way to earning a full Microsoft Certified Systems Engineer (MCSE).

Derek recently purchased a condo in Traverse City – and got a puppy! – and constantly pursues his interests in computers and technology.

Jon Wilson

Ready Desk Team: Network Technician
Rapid Response and Desktop Support

Jon came to us as a technology intern from Northwestern Michigan College (NMC), and is now a full-time member of our Tech Services Team. He works on our "Ready Desk" providing rapid response reactive support and as a technician works in support of the other members of our Tech Services Team, both on-site and remotely.

A graduate of Frankfort High School, Jon is currently involved in the technology track at Northwestern Michigan College (NMC). He is a very skilled and adaptive young man and we are thrilled to have him on our team. He is also an avid golfer.

Tim Gillen Jr.

Ready Desk Team: Network Technician
Rapid Response and Desktop Support

Tim Jr. has rejoined the family business after honing his IT support chops in San Francisco and Best Buy. Tim’s been around Terrapin Networks since he was a pretty young guy, having been bit by the techie bug at a very young age. He is part of our “Ready Desk” rapid response team.

In his spare time Tim has a real passion for electronic music and his cool little dog “Gizmo”.