One of the major downsides of buying a smartphone is that you’ll normally be restricted to a contract of two to three years in length, making it costly to update to a new phone. The Apple iPhone is no exception, and many users of older models who are unable to upgrade have started to find that the device is running a lot slower.

Here are five tips on how to speed up your older iPhone:

1. Clear multitasking tray The multi-task tray can be one of the most useful features of the iPhone, but it can also take up a lot of processing power. About once a week be sure to double click on the Home button, press and hold an app and select the minus (-) sign on all apps.

2. Delete pictures, music and apps As the majority of iPhone users use their phone for pretty much everything, they can run out of storage space astonishingly fast. To see how much space you’ve used, press Settings, General followed by Usage. You’ll see two numbers at the top of the screen. On the left is how much space you have left, and on the right is total space used. In general, the more space used, the slower your phone will run. It’s recommended to leave 10-15% of total storage space free for operations.

To free up some space, it’s a good idea to delete old pictures, music and apps you don’t use. To delete all your music at once, go to Settings, General followed byUsage and select Music. Tap Edit followed by the red circle with white line. This will delete all associated files. Alternatively, you can open your music player and delete individual songs by pressing and holding your selection, and then selecting Delete.

To get rid of pictures, you need to open the Photos app and select the album you’d like to delete. Press the icon on the top left of the album, and select which photos you want to get rid of. When you’re finished, press the red circle with the white line. Be sure to either upload your pictures to iCloud, or your computer before you delete them.

To get rid of apps, go to your phone’s home screen, press and hold the app you’d like to get rid of and select the black “X”. A window will pop up asking if you want to delete it, confirm it and the app will be deleted.

3. Clear Safari’s cache The cache is where your browser stores temporary files to decrease bandwidth usage and increase the loading speed of a page. To clear it, press Settings and select Safari. In the window that opens select Clear History and Clear Cookies and data. This will clear all browser related data including passwords. You’ll need to log in to services like Google again.

4. Factory reset If your phone is still sluggish, you could try a factory reset. This will wipe the phone and reset it to the way it came out of the factory. To do this: plug your phone into your computer and open iTunes. Select your phone, click Summary followed by Restore. Follow the instructions from there. Before you do this, it’s recommended that you backup your device.

5. Bite the bullet If a factory reset doesn’t work, it may be time to bite the bullet and upgrade. Talk to your mobile carrier to see if there are any deals or trade-in programs. Be aware that a new version of the iPhone is rumored to be released in October of this year, so if you can hold off until it’s released you’ll be better off.

A smooth running phone is important to all of us, and these tips can help extend the life your device. For more iPhone tips, please contact us.

If you do a lot of emailing, you probably have to give the same response over and over again. Re-typing the same thing can get a bit tiring, not to mention take up precious time. The most common solution for this is to develop a standard response. Gmail has a feature - Canned Responses - that allows you to do just that.

Canned Responses are a form of template that you can use to quickly reply to common emails. This feature is useful if you find yourself short of time and having to give the same reply numerous times e.g., inquiries about service hours.

How to set up Canned Responses in Gmail To set up Canned Responses:

1. Open Gmail in your browser and click on the Gear image beside your picture in the black bar at the top of the window.
2. Select Labs. If you don’t see Labs, select Mail Settings followed by Labs, located in the white bar at the top of the window that opens.
3. Scroll down to Canned Responses and select Enable. Navigate to the bottom of the page and select Save Changes. The page will refresh, and Canned Responses will be enabled.
4. Click Compose and enter a response in the text-body of the email. Don’t hit send.
5. Locate Canned Responses below the Subject line. Select New Canned Response from the menu that drops down. Enter a name for the response.

To use the response you’ve just set up, click on Canned Responses and select the response from the dropdown menu. Note: pick the response from under Insert(in grey). To edit a response, simply follow steps four and five above, instead of selecting New canned response, select the name of the response you’d like to edit from the Save sub-header.

If you spend a lot of time answering the same email and would like to save a bit of time, Canned Responses are a good idea. Just be sure to be judicious in their use, if the email is in response to a serious situation, best not to use one. For more tips and tricks on Google’s products, please contact us.

Social media, an unknown topic 10 years ago, has literally transformed the way we interact with one another. Companies now place as much, or more time, on their online presence than their physical presence. Facebook is leading the charge, and is constantly giving its users new ways to interact. A new update to its group pages now allows members to share files.

With the update, there’ll be a new files tab added to a group’s page. Members will be able to upload and share files with all members in the group. When you click on the publication box, you’ll now have the option of uploading a file to share with the group. You’ll be able to upload files up to a maximum of 25 megabytes in size. The majority of file types can be uploaded, however, music files won’t be allowed.

Groups can currently create and edit documents within the Group page, although these documents can’t be exported to a word processor or be printed. The new feature covers this hole but does not allow online editing at this time. To edit a file, users will have to download it to edit it and reupload it when they’re done. The edited file won’t replace the old version, allowing for reversal of changes if need be.

Will Facebook be the death of cloud collaboration services like Dropbox? It’s too early to tell, but, it does provide Facebook users with an enclosed sharing solution that all users will have access to. If you’d like to learn more about ways you can use Facebook in your organization, please contact us.

For many Gen-Y who have grown up with the Internet, searching for something online is second nature. That doesn’t mean, however, that they are all search wizards. In fact they are probably just as effective at finding information as any other employee. What they do know, is how to use Google search to more easily find desired results.

Here are seven tips to help you Google like an expert.

• Exact phrase. If you’re looking for a specific topic, Mobile Internet for example, it’s easier to put the search into quotations i.e., “Mobile Internet”. This will tell Google to return results that match the words.
• Exclude words. When you conduct searches for general information, you’ll often get unwanted results. Let’s say you are looking for marketing information and don’t want results that have the term “sales” in them. Type in Marketing -Sales, and Google will return marketing results without sales. Note: don’t have a space between - and the term you want to exclude.
• Search similar. If you’re looking for a topic and would also like to search for similar words, put a ~ in your search. e.g., “~Business”. Google will return business results as well as results for synonyms.
• Search between dates. To find results for something over a period of time put the dates separated by “..” (two periods) e.g., “1999 ..2012”
• Wildcard search. A wildcard is used to substitute a word in your search. Google has designated * as the wild card. When you enter a wildcard, Google will essentially fill in the blank.
• Define:. For words you don’t know the meaning of, you can have the definition comeback as the number one result by entering “define: word”.
• Think like a website. It’s best to not ask questions when you’re searching for something. Rather, look for the results. If have back pain and enter, “My back hurts. What’s a good pain reliever?” You’ll find the result, but it may take a few pages of searching. You should instead enter: “Back pain reliever”.

With these search methods you’ll be able to find the information you want quicker. For more tips on how to use Google Search, and other Google apps, to their maximum potential please contact us.

As we become more technologically advanced, the need for physical interaction is diminishing. More often than not, today’s young managers prefer to meet using technology. Microsoft has caught onto this and has integrated some innovative online meeting tools into their small business software, Office 365.

If you use Office 365 in your company, you can have online meetings through Microsoft’s messaging tool, Lync. Here’s how to start a meeting, and some features that make face-to-face meetings unnecessary.

How to start a meeting In Outlook’s calendar, schedule a meeting and invite the participants. When it’s time for the meeting, simply log into Lync, go to your calendar and select the meeting. You’ll have the option to Join online meeting, click it and the meeting will start. If a colleague is online and you would like them to join the meeting, click on their name and drag them over to the meeting window.

Features you can use during the meeting There are a number of useful things you can do in the meeting including:

• Video calls. If you and the attendees have webcams, you can turn the meeting into a video call by pressing the webcam button beside the attendees’ names.
• Share and share alike. Press Share (beside video) in the meeting window to get a dropdown menu with a number of things you can share with the participants. Say you are going to do a demonstration on your screen, you can share it with the attendees by selecting Main Monitor. You can also share presentations or programs.
• Change the presenter. If an employee would like to show something from their screen, or is going to present something, you can give them presenter status by right clicking on their name and selecting Make a Presenter.
• No interruptions. If one person is presenting, and another has a question, they don’t have to stop the presentation to ask a question, they can simply select IM and type the question. All participants will see it, and the presenter can answer the question when they are finished.

If you’re looking for an alternative to physical meetings, Office 365 has a great set of products that will allow you to do just that. To learn more about Office 365 or any of Microsoft’s other products please contact us, we’re ready to assist you.

Think about the worst presentation you’ve even seen. Chances are high the audience was either asleep or completely disinterested. What made it so bad? Was it the presenter or was it the slides the presenter used? More times than not, it’s poorly prepared slides that ruin a presentation. Don’t let this happen to you.

Here are nine tips on how to prepare a good Microsoft PowerPoint presentation.

1. Choose a relevant layout. When you choose the layout or template for your slides, pick something that’s simple and non-distracting. If you’re presenting yearly earnings, a background of flowers probably isn’t the best choice. Under no circumstances should you put your company’s logo as a background, this can make slides incredibly distracting. Put it in the header or footer instead.
2. Colors. It’s important to pick a good colour scheme for your slides. The keyword here is, “contrast.” Pick colors that contrast and are easy on the eyes. A white background with black text is good, a red background with black text is bad. If you want to use your company’s colours and they don’t contrast well, pick one of your colors and another that’s a good contrast.
3. Images. Pictures and graphics capture our attention, text puts us to sleep. The general rule of thumb is to have more visuals than text. Don’t have images for the sake of images, instead pick ones that convey what you want to say. Many good presenters will have a slide with nothing but an attention grabbing image, and use it to talk about their main idea.
4. KISS your text. KISS stands for Keep It Stupidly Simple. Text should be kept to a minimum, at most five lines or bullet points per slide. The best presentations use only keywords or showcase the utmost important data and save explanations for the presentation.
5. Eliminate animations. It can be tempting to have text or images pop up every few seconds. Resist the temptation, as it’s incredibly hard to match your presentation speed with that of the animations. Having to speed up or wait for animation will make you look unprofessional.
6. Remain consistent. If there’s one key rule with presentations, it’s remain constant. This applies to everything in your presentation. Keep the font size, font, image type, colour scheme and layout the same throughout the presentation. If you put your logo in a header on one slide, it should be in the header on all the slides.
7. Audience. When developing a presentation you should always keep in mind who your audience is. If you’re presenting to a marketing firm, they probably don’t need to see more than one or two slides with financial information. Beyond that, be sure to prepare a version of the slides for your audience. Any explanations and extra information should be put in here as well.
8. Keep the file size down. If you’re presenting on another system or will be emailing the slides, it’s a good idea to ensure the file is as small as possible. The bigger it is, the slower it’ll load and the higher the chance it will stutter or crash.
9. Practice. Go over the slides ahead of time and be sure you know the content inside and out. Another benefit to practicing is you will often catch mistakes and knowledge gaps that you can fix before you present.

By following these tips, you should be well on your way to producing a good presentation that will captivate your audience and make you look like a star. If you have any other questions regarding PowerPoint, or any of Microsoft’s other products we are here to help, please contact us.

Being able to connect to the Internet wherever we may be, has become one thing we view as incredibly important. Many managers now have a cellular plan with a data connection and regularly check in with the office using tablets like the Apple iPad. What happens if you need to use your laptop, but don’t have access to Wi-Fi? With the new iPad, you can share your network connection.

Here’s how you can share your data connection.

Personal Hotspot Apple calls this feature a Personal Hotspot, the community calls it a hotspot or tethering. In technical terms, a hotspot is any area you can connect to the Internet through Wi-Fi. In other words, Personal Hotspot turns your iPad into a router that can broadcast a Wi-Fi signal using your data plan.

This is beneficial to businesses with employees who spend time on the road, as they may not be able to connect to a traditional Wi-Fi network when they need to. As many wireless carriers provide near nationwide data coverage, it makes sense to use your cellular data plan to connect to the Internet.

How to turn your iPad into a hotspot You can set up a hotspot on your iPad by:

1. Going to Settings and selecting General followed by Network.
2. Tapping Set Up Personal Hotspot at the top of your screen. Your iPad will check with your cellular carrier to see if they allow this feature. You’ll receive an error message if they don’t.
3. Selecting Personal Hotspot from the Settings screen.

To establish a hotspot, press Personal Hotspot and select Off/On. You have three different types of hotspots you can establish: Wi-Fi, Bluetooth or USB. If you choose to use Wi-Fi, you’ll be given the option to set a password that users will need to enter to connect to the hotspot. To connect via Bluetooth or USB, follow the instructions on the Personal Hotspot screen. To turn off the hotspot, navigate back to the Personal Hotspot page and select Off/On.

It’s important to note that your cellular provider tracks how much data you use, this includes any devices connected via the hotspot. If you don’t have a plan with unlimited data you should monitor your data usage.

Personal Hotspot is an useful feature that provides you with another way to connect with the office while on the go. If you’re interested in ways you can leverage other features of the iPad to make your job easier, please contact us.

You’ve decided that it’s time to buy a tablet to use at work, and have set your sights on an Android tablet. When you walk into an electronics store, you notice that there are quite a few different tablets, each one with amazing features that you have to have. Beyond that there’s a list of technical specifications that can be quite baffling.

Here’s an overview of what the main technical specifications of tablets are, and what they mean.

Screen There are two important screen measurements: size and resolution. The majority of Android tablets feature the screen size in the name e.g., Asus 10.1”. What this means is the screen is 10.1 inches diagonally. The resolution is given as two sets of numbers e.g., 1280 x 800. This is the number of pixels that make up the screen. The general rule of thumb is: the higher the resolution, the higher the viewing quality. It’s important to actually look at the screen before you purchase the tablet.  

Processor The processor is the tablet’s brain, and is measured in megahertz (MHz) or gigahertz (GHz). A higher number will result in the tablet being able to run more applications and a smoother operating experience.

Many companies are marketing “dual core” processors. This means there are two processors acting together. Generally, the higher the number of cores, the faster the tablet will run. If you’re going to be using applications that require a lot of computing resources e.g., presentation apps, you’ll want a device with more processing power. Most users will be fine with a processor speed higher than 1 GHz. 

Memory Memory is often confused with storage. While they are similar, memory relates to RAM which is used to run apps and execute commands given by the user. Most new tablets will come with 1 GB (Gigabyte) of RAM, which is more than enough to operate.

Internal/expandable storage Storage is where your apps, pictures, music, etc., are installed and stored. Many Android tablets have both built-in and expandable storage. Built-in storage is inside the tablet, and can’t be expanded. Manufacturers often include the amount of built-in storage in the tablet’s name e.g., Asus 10.1” 64GB. This means there are 64 gigabytes of space or about 16,000 songs. Keep in mind that this amount is before the operating system and essential programs are installed.

Expandable storage is in the form of memory cards that can be removed, much like your digital camera. The most common form of memory card is the SD or Secure Digital. Be careful though, as not all tablets have expandable storage and those that do have a limit on the storage capacity of the card, typically a maximum of 32GB.

Battery Android tablets are notoriously power hungry, especially with devices that have faster processors and bigger screens. Batteries are measured in mAH and the higher the number is, the longer you’ll be able to use the device.

While at first glance the technical specifications of a tablet can be a little overwhelming, they are actually fairly easy to understand. The important thing is to not be sucked in by sheer numbers alone. Take your time, read reviews and actually try the tablets before you buy. If you have any other questions about the Android platform, please contact us.

As our devices and workflows become more and more technically advanced, the amount of data available to a company of any size has increased exponentially. For small businesses that have been using spreadsheets like Microsoft Excel, this data could quickly overwhelm your Business Intelligence (BI) efforts. To avoid this, many software vendors have introduced Software as a Solution (SaaS) apps specifically for small businesses.

Here is an overview of four Business Intelligence SaaS apps that you could use in your business:

KPI KPI (Key Performance Indicator) is a company that offers a cloud based dashboard that integrates with your CRM or ERP software. It provides a way for businesses to visualize, analyze and report real-time data from your business’s key metrics. All the results can be viewed on your computer or on your mobile device.

GoodData GoodData is an on demand BI provider that offers users a base service that they can add apps to as and when needed. The whole service and dashboards are stored and run in the cloud, and are considerably cheaper than traditional BI services.

Bimotics Bimotics offers an on demand BI service for businesses in almost every major sector. They offer one suite that has data connectors, an established BI engine and analytical tools that should meet most small businesses’ needs. The suite can also be accessed by almost any mobile device.

Tibco Silver Spotfire Silver Spotfire is a cloud based SaaS aimed at individuals and small businesses. It lets users create interactive dashboards and visual analytics without the need of costly infrastructure. This app also integrates with major social media services, allowing users to put live dashboards on their blogs.

These are just four useful apps that you can use in your business. If you’re interested in how you can integrate BI solutions into your business, please contact us.

Adam Sherburne

A+/Network+ /Security+ /MCTS
Network Engineer
Network Admin Team

Adam was born and raised in Northern Michigan. He has an Associate’s Degree from Northwestern Michigan College in Computer Information Technology; while at NMC he was the recipient of the Terrapin Networks Tech Scholarship. He is a Microsoft Certified Technology Specialist for Server 2008 and has a number of CompTIA certs as well, including A+, Network+, and Security +.

Prior to joining the Terrapin Networks team he worked as an IT assistant at Manton Public Schools and Mesick Public Schools. He also worked as a contracted technician doing IT consulting and solutions providing for schools and small businesses. Adam is a veteran of the US Marine Corps.

Adam will be getting married this summer to his beautiful fiancée Nicole. He is an avid skier as well and has even tried a little snowboarding in recent years. He has worked with young people in the youth group at his church for the past 8 years. He thoroughly enjoys working in the field of technology and making technology work for people, because everybody loves technology when it works.