In-House IT Staff: A necessary expense?

Because of rising employee costs you may be rethinking the idea of an “in-house” IT staffer, and if so, you’re not alone. Is having someone around on a daily basis a luxury you can afford? Or even need?
Having Terrapin Networks as your IT services provider is an excellent alternative. Here’s why:

• It makes sense to have a team of IT pros: Our fully staffed Tech Team means that we have the brain power to solve any IT problem, no matter how complicated, quickly and effectively.
• There is continuous learning curve: Staying up to date in the ever changing IT world means an in-house staffer will have to spend time and resources just to keep current. Why should you pay for that continuing education? Our Tech Team keeps up with the necessary professional development. It’s one of the benefits you reap but don’t pay extra for.
• Sometimes, a really top skill set is needed:Is your tech employee truly up to the task? With our team, there is always someone who is expert at whatever is necessary. No “on the job training”, always progress.
• We see a larger picture: Your IT staff sees your network and your network only. It is very easy to lose sight of the larger IT world. Our Tech Team encounters a wide range of IT setups and solutions on a daily basis. This broad-based exposure to everything in IT is real benefit.
• Continuity of service: What happens when your IT staffer is sick or must take personal time off? With several qualified techs on the Terrapin Team, there’s always someone available 24/7!
• Vendor and manufacturer relationships: Does your tech staff have authorized or certified relationships with Microsoft, Cisco, or other major IT companies? These can be very valuable for rapid problem resolution.We have them all.
• Cross training seldom works with IT: Having someone work part-time at one job and part time as the IT support person, even in a very small company, can cause more problems than it solves. These systems are too sophisticated, and too critical, to not get full attention.
• Employees can get complacent: Do you get the sense your tech employee has lost that “sense of urgency”? That happens. But it won’t with us; we aren’t your employee, and we know it. If we don’t measure up, it is easier to end the relationship with us than with an employee. Of course, we know that, and it keeps us working hard for you.
• Employees are expensive: You don’t need us to tell you that. Wages, taxes, insurance, sick days, personal days, it all adds up. You will simply spend less with us. Always.

The best argument for outsourcing your IT support to Terrapin Networks is this: The level of service will always go up. Always.

We’ll be happy to put you in touch with some of our customers who have been through exactly what
you are considering. We’d love to hear from you. Our contact info is here