Let us show you how our flat-rate IT Support plans give you the power to stop worrying about how much your IT is going to cost, and focus on your business instead.
Terrapin T-Net
We’ve Been Providing Predictable Costs for IT Department Support Throughout Northern and West Michigan for Years, and Our Customers Love It
Ready to stop batting IT at your company or organization? Business technology should be a valued asset that adds to the bottom line. It is for our customers. Want to find out how?
Terrapin T-Net is a complete IT support solution that brings predictability and reliability to your business – and your budget! The simple monthly subscription, customized for your organization’s exact needs, handles everything.
Terrapin T-Net support brings a genuine IT Department, set up just like at a big organization, to your outfit. All the features, protection, expertise, logistics, training, real-world know-how, and management: Everything that even smaller organizations need, but structured for your size company.
We do this in four basic parts:
- Management level strategy and planning with a Virtual IT Director:
- Your Virtual IT Director will be Tim Gillen, with well over 20-years of management-level IT support and consulting experience
- Planning with your management team for short, medium, and long range
- Budgeting for product replacements and projects so there are no surprises
- Network Administrative Services:
- A Dedicated Network Admin is assigned to your account to get to know your users and the technology they use every day. No more waiting for some revolving door of the “Next tech available” or convincing “level 1” support to escalate to “level 2”! You have an assigned admin who is “your guy”, and a bona-fide Senior Network Engineer at that.
- A Project Coordinator to keep projects on time and make sure expectations are met.
- Reactive Support is handled by our exclusive Ready Desk, ready for prompt remote and on-site-support to get the quick “need it now” issues handled for your staff.
- Our Proactive / Protection Layer of automated services that run 24/7/365, keeping an eye on the network and reporting hidden problems automatically so they can be handled before they become a real problem.
That’s how real IT Departments do it – and how you should do it, too!
Terrapin Networks provides the technology support you need to get ahead of the competition. Serving companies in Traverse City, Cadillac, Petoskey, Charlevoix, Gaylord and Ludington, our Terrapin T-Net computer network maintenance solutions and IT Management can help you get the highest return on your technology investment.
Whether you need network consulting and systems management services, network maintenance services, IT support, computer wireless networking installation, network and server support, remote & on-site support, or IT management services, we’ve got the solution.
At Terrapin Networks, we are committed to excellence in customer service and support, so you can depend on our team for all your technology issues. You run your business – we’ll handle the technology!
Areas Covered
We provide a wide range of strategic Network Services, Computer Support and IT Consulting to businesses in Traverse City, Cadillac, Petoskey, Charlevoix, Gaylord, Ludington, Manistee, Kalkaska, Glen Arbor, Kalkaska, Suttons Bay and Empire.
These local experts will even visit your business on-site: Traverse City Computer Support, Cadillac Network Services, Petoskey IT Consulting, Traverse City Backup and Disaster Recovery, Cadillac Information Technology Consulting, Petoskey Cabling and Office Moves, and Traverse City Anti-Virus and Security.
