For anyone who has ever heard “that’s not a bug, that’s a feature!” when a piece of software burps, here is what can happen with a not-well-planned upgrade. BlackBerry going dark Monday was entirely self-inflicted.

See the story here and here.

Analysts are saying this could start to have along term effect (you think?). Here and Here

I love my BlackBerry - really love it - but they need to do a bit better, obviously.